FAQ

Frequently Asked Questions

How do I enroll a new child in the program?
How do I enroll an existing child in a new service?
How do I change/update information about my child?
Which Site should I choose for my child?
How do I withdraw my child from the program?
Additional information not related to the enrollment process
Do you serve a snack?
Do you accommodate distance learning for my child?

How do I enroll a new child in the program?

Step 1: Choose Profile from tabs on top of site and select Add Member

Step 2: Answer questions regarding new child

Step 3: Select Enroll Now or go to Enrollment screen

Choose child you want to enroll in new service
Choose location where service is located
Choose service for which you want to enroll
Choose Manual Pay or Auto Pay
Choose rate for which you qualify and provide requested verification information
Choose discount if this is your second or additional child you are enrolling in our services for the same period and provide requested verification information
Choose start and end dates child will attend the service
Choose frequency of payments
Hit Continue to Payment Options

Step 4: on Billing Information screen

Enter Credit/Debit Card information
Click Pay and Complete Enrollment
Read and click Agree to the Payment and Enrollment Policy

You have enrolled your child

How do I enroll an existing child in a new service?

Step 1: Choose Enroll Tab from top of website or from the User Account on top left side of website.

Step 2: on Member Enrollment screen

Choose child you want to enroll in new service
Choose location where service is located
Choose service for which you want to enroll
Choose manual payment or auto payment
Choose rate for which you qualify and provide requested verification information
Choose discount if this is your second or additional child you are enrolling in our services for the same period and provide requested verification information
Choose start and end dates child will attend the service
Choose frequency of payments
Click Continue to Payment Options

Step 3: on Billing Information screen

Enter Credit/Debit Card information
Click Pay and Complete Enrollment
Read and click Agree to the Payment and Enrollment Policy

You have enrolled your child

How do I change/update information about my child?

Step 1: Choose Profiles and then Members from top of website, and select the child you want to update

Step 2: Choose the tab with the information you want to update

Step 3: Choose Edit This Information at below the information

Step 4: Edit the information you want and click Update this Information

Which Site should I choose for my child?

The Site you want to select is where your child will be attending the primary service in which they are participating. This is typically the school your child attends.

How do I withdraw my child from the program?

Step 1: Go to Financials Section and select Services

Step 2: Identify the Child and Service you want to Withdraw

Step 3: Click on the Withdraw button for that service

*Please note that you will have to withdraw from each service separately for each child.

*Please also note that we require 14 days advance notice for withdrawal.

Do you serve a snack?

For Hansberger Clubhouse, our snacks and meals are provided through the Redlands Unified School District. Please visit their website for any given menu. https://rusdnutrition.org/index.php?sid=2807141732170515&page=menus

Do you accommodate distance learning for my child?

We will provide time for your child to enroll in virtual schooling. If your child has a tablet or other portable device, they can bring this to use for virtual school purposes. We will have some available for use as well. Please note that we need detailed information regarding your child’s school schedule, log-in information, etc. to be able to properly support them with virtual schooling.